Frequently asked questions
What type of credit cards does Olivina Men accept?
Visa, MasterCard and American Express
Is my credit card information secure online?
Do I have to pay sales tax?
Only orders shipping within the state of Tennessee will incur a charge for sales tax. Canadian VAT (Value Added Tax) is included into the freight charges for orders shipping to Canada.
Do you ship outside of the US?
At this time, Olivina Men does ship outside of the US, but we would need your freight forwarding information to know where to ship your product. Please call customer service for further information concerning shipment of your international order.
Does shipping time include weekends?
Most orders ship within two to three business days of the order being placed. Due to FedEx shipping rules, weekends are not included in the shipping estimate.
When will my backorder ship?
Occasionally, we may be temporarily out-of-stock of an item shown on our website. Olivina Men will contact you, by email, if the item you ordered will not be available within one week of your original order. You will have the choice of selecting another item, or canceling your order.
What is my tracking number?
Give us a call, and we'd be happy to track your shipment for you! (1.800.266.7050)
Can I change my shipping address?
You can change the shipping address associated with your account at anytime by selecting "Sign In" and then "Edit your Profile". Please call our customer service team before 4:30 CST if your order was placed the same day. Our team will make every effort to update your address prior to the order shipping from our warehouse. Once you have placed an order and received confirmation for your order, you may not change the shipping address.
CANCELLATIONS, RETURNS & EXCHANGES
How do I cancel my order?
To cancel your order: you will need to contact our customer service department at 615-630-7100, 800-212-5359, Monday-Friday or email us at email@example.com before 10 a.m. CST on the business day following the day your order was placed. If your order has not shipped, we will cancel the order for you. Due to Olivina Men's efforts to ship all our orders promptly, we cannot guarantee we will be able to cancel your order.
What is your return policy?
If you are not happy with your Olivina Men product, feel free to return the product for an exchange or a refund of the purchase price. Please contact us at firstname.lastname@example.org for further instructions.
When will the credit appear on my card?
If you are returning products, a refund will be applied to your card within 2-3 business days of receipt of the returned goods to our warehouse. However, it can take up to 5 business days to appear on your statement.